How We Rate
What we check, how the score is built, and how to report a mistake.
- Last updated
- 16 Oct 2026
What Do We Check Before Rating a Casino?
We start with the licence: which company holds it, which regulator issued it and whether it's active. Then we read the casino's terms, check its complaint record and score it on what matters most to you.
How Is the Score Built?
| Area | Weight | What we look at |
|---|---|---|
| Withdrawal terms and payout record | 25% | Processing times as stated by the operator, withdrawal caps, fees, and when documents are requested |
| Bonus fairness | 20% | Wagering, what it applies to, maximum win, expiry and excluded payment methods |
| Complaints and disputes | 20% | Repeated complaint patterns, how the operator responds, and its ADR provider |
| Safer gambling tools | 15% | Which tools exist, where to find them, and whether exclusion covers sister brands |
| Account and verification terms | 10% | One-account rules, bonus eligibility across the group, and verification timing |
| Games and product | 10% | Range, providers and live casino, as listed by the operator |
Games count least on purpose. A bigger lobby doesn't help you if you can't get paid.
Where Does Our Information Come From?
- The Gambling Commission public register, for the licence, status and trading names
- Companies House, for UK company details
- Each casino's own terms, bonus pages and help pages
- Player reviews, always shown with the source, figure, sample size and month
Every page shows the date of its last check. We recheck every 3 months, and sooner when an operator changes its terms or licence.
Can a Casino Pay for a Better Score?
No. Commission can affect which casinos we feature, but not the score or the facts behind it. Our Affiliate Disclosure explains this in full.
What If You Think We Got Something Wrong?
Email [email protected] with the page and the detail. We'll check it against the source and correct it within 5 working days if we're wrong, with a note on the page saying what changed.